UNIT 5 Communication management and Health Education
Communication is the process of exchanging information, ideas, thoughts, feelings, and emotions between individuals or groups to achieve a common understanding.
Type | Description |
---|---|
Verbal | Spoken words (e.g., health talks, interviews). |
Non-verbal | Gestures, posture, facial expressions. |
Written | Pamphlets, posters, leaflets. |
Visual | Charts, models, videos. |
Electronic | Social media, SMS, apps. |
Health education is a process that informs, motivates, and helps individuals and communities adopt and maintain healthy practices and lifestyles.
Principle | Meaning |
---|---|
Interest | People learn better when interested. |
Participation | Active involvement increases effectiveness. |
Comprehension | Use language understandable to the audience. |
Reinforcement | Repetition helps in retaining the message. |
Motivation | Encourage individuals to adopt health behavior. |
Learning by doing | Practice leads to better understanding. |
A. Individual Methods:
B. Group Methods:
C. Mass Media Methods:
Role | Description |
---|---|
Educator | Delivers health information to individuals, families, and groups. |
Communicator | Bridges gap between community and health system. |
Counselor | Guides clients in making informed health decisions. |
Facilitator | Supports behavior change and community participation. |
Advocate | Speaks on behalf of vulnerable groups. |
Planner and Evaluator | Plans, executes, and evaluates health education programs. |
Definition: Behaviour Change Communication (BCC) is a research-based, consultative process of communicating with individuals, groups, or communities to promote positive behaviors that improve health outcomes.
It involves motivating people to adopt healthier habits by changing their attitudes, beliefs, and practices through structured and culturally appropriate communication strategies.
Component | Explanation |
---|---|
Audience-centered | Understands needs, beliefs, and behaviors of the target group. |
Research-based | Based on behavioral theories and data. |
Culturally appropriate | Messages and materials are adapted to local values and traditions. |
Participatory | Involves the community in message development and delivery. |
Sustainable | Encourages long-term behavior change, not just one-time actions. |
(Information, Education, and Communication)
Stage | Description |
---|---|
Pre-contemplation | Not thinking about change. |
Contemplation | Thinking about change. |
Preparation | Ready to take action. |
Action | Starts changing behavior. |
Maintenance | Sustains the change. |
Relapse | Returns to old behavior. |
👉 BCC supports people through each stage by providing relevant communication and support.
Approach | Example |
---|---|
Individual level | One-on-one counseling (e.g., for family planning). |
Group level | Group discussions, role plays (e.g., on hygiene). |
Community level | Street plays, campaigns, health fairs. |
Mass media | TV, radio, mobile apps, social media campaigns. |
Topic | Desired Behavior |
---|---|
Handwashing | Wash hands before eating & after toilet. |
Nutrition | Use iodized salt, consume iron-rich foods. |
Immunization | Complete full immunization schedule. |
Breastfeeding | Initiate within 1 hour of birth, exclusive for 6 months. |
Family Planning | Adopt suitable contraceptive methods. |
TB/HIV | Take complete treatment, prevent transmission. |
Sanitation | Use toilets, avoid open defecation. |
Nurse’s Role: To identify and overcome these barriers through education, empathy, and encouragement.
Communication is the process of exchanging information, ideas, thoughts, emotions, and messages between two or more people to achieve mutual understanding.
📌 Latin origin: “Communicare” – meaning “to share”.
Type | Description | Example |
---|---|---|
Verbal | Use of spoken or written words | Health talk, interview |
Non-verbal | Use of body language, gestures, posture, facial expressions | Nodding, smiling, eye contact |
Visual | Use of symbols, signs, posters, charts | IEC materials |
Formal | Structured, official communication | Report writing, meetings |
Informal | Casual, spontaneous communication | Conversation during field visit |
One-way | No feedback from receiver | Public announcement |
Two-way | Active feedback involved | Group discussion |
Level | Method |
---|---|
Individual level | Counseling, one-to-one conversation |
Group level | Group discussion, role play, demonstration |
Mass level | Radio, TV, posters, social media |
Category | Examples |
---|---|
Physical | Noise, poor lighting, distance |
Psychological | Fear, stress, low self-esteem |
Language | Use of difficult terms, different dialects |
Cultural | Beliefs, customs, traditions |
Perceptual | Misunderstanding, assumptions |
Organizational | Hierarchy, lack of coordination |
Role | Description |
---|---|
Educator | Teaches about disease prevention, healthy habits. |
Counselor | Listens and guides patients emotionally and medically. |
Advocate | Speaks on behalf of the patient’s needs. |
Collaborator | Works with healthcare team for better patient outcomes. |
Recorder | Maintains accurate and clear documentation. |
Human behaviour refers to the range of actions, reactions, and interactions shown by individuals or groups in response to internal or external stimuli.
It includes what people do, say, think, feel, and how they act in different environments.
Type | Description |
---|---|
Innate (Instinctive) | Behaviours we are born with (e.g., sucking reflex in infants). |
Learned | Acquired through experiences, education, and environment (e.g., manners, habits). |
Voluntary | Done consciously (e.g., walking, talking). |
Involuntary | Done unconsciously (e.g., heartbeat, blinking). |
Social | Behaviours influenced by societal norms and culture. |
Individual | Personal actions based on one’s thoughts, feelings, and motivations. |
Factor | Explanation |
---|---|
Biological | Genetics, hormones, brain functions, physical health. |
Psychological | Emotions, personality, motivation, perception, learning. |
Social | Family, peers, education, society, culture. |
Environmental | Living conditions, climate, pollution, crowding. |
Economic | Income, job status, availability of resources. |
Cultural/Religious | Traditions, beliefs, values, customs. |
Type | Example |
---|---|
Aggressive | Hitting, yelling, bullying. |
Passive | Avoiding conflict, staying silent. |
Assertive | Expressing thoughts confidently but respectfully. |
Pro-social | Helping others, showing kindness. |
Risky/Problematic | Substance abuse, unsafe sex, violence. |
Theory | Concept |
---|---|
Maslow’s Hierarchy of Needs | Human motivation moves from basic needs to self-actualization. |
Pavlov’s Classical Conditioning | Behavior is learned by association. |
Skinner’s Operant Conditioning | Behavior is shaped by rewards and punishments. |
Bandura’s Social Learning Theory | People learn by observing others (modeling). |
Freud’s Psychoanalytic Theory | Behavior is driven by unconscious desires. |
Behavior | Health Impact |
---|---|
Smoking, drinking | Increases risk of disease. |
Exercise, balanced diet | Promotes physical well-being. |
Stress management | Prevents mental disorders. |
Seeking timely medical help | Early diagnosis and treatment. |
Adherence to treatment | Better recovery and health outcomes. |
Scenario | Behaviour | Nurse’s Role |
---|---|---|
Not washing hands | Risk behavior | Educate on hygiene |
Breastfeeding baby early | Positive behavior | Encourage and reinforce |
Not following TB treatment | Non-compliance | Provide counseling and DOTS |
Participating in vaccination drive | Health-seeking behavior | Promote and appreciate |
The Health Belief Model (HBM) is a psychological model developed in the 1950s by social psychologists at the U.S. Public Health Service to explain and predict health behaviors. It focuses on individual attitudes and beliefs about health conditions and how these influence their willingness to take action to prevent or treat illness.
Definition:
The Health Belief Model explains how a person’s perception of the risk of a disease and belief in the benefits of a behavior can influence their willingness to engage in health-promoting actions.
HBM is based on six core constructs that influence health-related behaviors:
🔢 | Concept | Explanation |
---|---|---|
1️⃣ | Perceived Susceptibility | Belief about the chances of getting a disease or health condition. “Am I at risk?” |
2️⃣ | Perceived Severity | Belief about how serious the condition and its consequences are. “Is it serious?” |
3️⃣ | Perceived Benefits | Belief in the effectiveness of taking action to reduce risk or seriousness. “Will this help me?” |
4️⃣ | Perceived Barriers | Belief about the costs, obstacles, or side effects of the action. “What will stop me?” |
5️⃣ | Cues to Action | Events, people, or things that move people to change behavior. “What reminds me or motivates me?” |
6️⃣ | Self-Efficacy | Confidence in one’s ability to take the desired action. “Can I do it?” |
Let’s say a community nurse wants to promote breast self-examination (BSE) among women:
HBM Component | Application |
---|---|
Perceived Susceptibility | Educate that all women are at some risk for breast cancer. |
Perceived Severity | Explain the seriousness of late-stage detection. |
Perceived Benefits | Explain how early detection can save lives. |
Perceived Barriers | Address fear, embarrassment, or lack of knowledge. |
Cues to Action | Posters, reminders, peer stories. |
Self-Efficacy | Demonstration and practice to build confidence. |
To encourage health behavior change, nurses and educators can take the following actions based on each HBM concept:
HBM Concept | How to Influence Behavior |
---|---|
Perceived Susceptibility | Provide real statistics, personal risk assessment tools. |
Perceived Severity | Share real-life stories, visuals of disease outcomes. |
Perceived Benefits | Explain the effectiveness of preventive actions (e.g., vaccination, screening). |
Perceived Barriers | Identify and reduce obstacles (e.g., free services, mobile clinics, clear information). |
Cues to Action | Use reminders, community mobilizers, media campaigns, posters. |
Self-Efficacy | Provide training, support, and positive reinforcement. |
Area | Example |
---|---|
Immunization | Address myths, highlight benefits, use local leaders as role models. |
Family Planning | Show risks of unplanned pregnancy, benefits of spacing, provide counseling. |
HIV/AIDS Prevention | Emphasize susceptibility, promote condom use, boost self-efficacy. |
TB Treatment Adherence | Stress severity, use community health workers for motivation. |
Smoking Cessation | Teach about cancer risks, offer support programs, reduce barriers like withdrawal fear. |
Behaviour change is a process, not an event. People don’t change overnight — they move through a series of stages or steps before fully adopting a new behavior.
The most commonly used model to describe these steps is the Transtheoretical Model (also called the Stages of Change Model) by Prochaska and DiClemente.
🔢 | Stage | Description | Nursing Role / Intervention |
---|---|---|---|
1️⃣ | Pre-contemplation | Person is not thinking about changing behavior. May be unaware or in denial. | Raise awareness, provide information, gently discuss risks. |
2️⃣ | Contemplation | Person starts thinking about change, weighs pros and cons. | Discuss benefits, address concerns, motivate without pressure. |
3️⃣ | Preparation | Person is ready to take action soon, maybe within 30 days. May take small steps. | Help plan, set goals, provide tools/resources. |
4️⃣ | Action | Person actively changes behavior. Starts new healthy habits. | Provide support, monitor progress, encourage consistently. |
5️⃣ | Maintenance | Person sustains behavior over time (6 months+), avoids relapse. | Reinforce success, prevent relapse, recognize effort. |
6️⃣ | Relapse (optional) | Person returns to old behavior temporarily. Common in behavior change. | Be supportive, avoid blame, guide back to action plan. |
This model is widely used in health education and communication programs:
Step | Description |
---|---|
1️⃣ Awareness | The person becomes aware of a problem or health issue. |
2️⃣ Interest | The person becomes interested in learning more. |
3️⃣ Evaluation | The person weighs pros and cons of taking action. |
4️⃣ Trial/Action | The person tests or tries out the new behavior. |
5️⃣ Adoption | The person accepts and integrates the new behavior into life. |
Step | Behaviour |
---|---|
Awareness | Learns about germs and disease from health education. |
Interest | Curious about how handwashing prevents illness. |
Evaluation | Thinks about benefits vs effort (soap, time, etc.). |
Trial | Starts washing hands before eating or after toilet. |
Adoption | Becomes regular habit integrated into daily life. |
A Behaviour Change Technique (BCT) is a systematic method or approach used to help individuals or groups modify unhealthy behaviors and adopt healthy ones. These techniques are often used in counseling, health education, nursing, and psychology.
Here are the most commonly used and effective behaviour change techniques, with examples and applications in healthcare/nursing:
Using multiple techniques together (like education + counseling + reminders) is usually more effective than using one alone.
Planning a BCC activity involves organizing systematic steps to influence positive health behavior in individuals or communities by using strategic communication tools and methods.
To make BCC successful and impactful, certain core principles must guide the planning process.
🔢 | Principle | Explanation / Application |
---|---|---|
1️⃣ | Know Your Audience (Audience-Centered) | Understand their needs, beliefs, behavior patterns, language, culture, age, and literacy level. ✅ Use local dialect, customs, and examples. |
2️⃣ | Participatory Approach | Involve the community members, stakeholders, and beneficiaries in planning, developing, and delivering the message. ✅ Encourages ownership and trust. |
3️⃣ | Research-Based / Evidence-Based | Use data from surveys, focus group discussions, or KAP studies (Knowledge, Attitude, Practice) to inform message content. ✅ Tailors messages based on real needs. |
4️⃣ | Behavior-Focused, Not Just Knowledge-Based | Aim not only to inform but to influence actions and promote specific, measurable behavior. ✅ E.g., not just explaining nutrition, but promoting regular handwashing. |
5️⃣ | Culturally and Socially Appropriate | Align messages with local culture, religion, values, and avoid offending beliefs. ✅ E.g., using women’s groups in rural maternal health education. |
6️⃣ | Use of Multiple Channels (Multi-Modal) | Use a mix of interpersonal, group, and mass media methods to reinforce the message. ✅ Health talks + posters + WhatsApp messages. |
7️⃣ | Simple, Clear, and Action-Oriented Messages | Use short, clear sentences, visuals, and direct calls to action. Avoid medical jargon. ✅ E.g., “Boil water before drinking” vs “Ensure water sanitation.” |
8️⃣ | Repeat and Reinforce the Message | Behavior change requires consistent and repeated exposure. ✅ Use reminders, follow-ups, repeated counseling. |
9️⃣ | Build on Existing Beliefs and Practices | Use positive existing behavior or beliefs as a starting point. ✅ E.g., reinforce mother’s instinct to protect her baby while promoting immunization. |
🔟 | Ensure Accessibility and Inclusivity | Make messages understandable and reachable for all — including marginalized groups, disabled, elderly, or illiterate. ✅ Use audio messages or pictorial posters for low-literacy populations. |
1️⃣1️⃣ | Feedback and Flexibility | Collect feedback from the audience to adjust strategies as needed. ✅ E.g., if a method is not working, try another (radio vs peer educator). |
1️⃣2️⃣ | Measurable Objectives and Evaluation Plan | Set SMART objectives and plan how to measure impact (e.g., pre/post tests, surveys, behavior monitoring). ✅ Track change in handwashing frequency before and after campaign. |
Step | Application |
---|---|
Know audience | Rural mothers with low literacy. |
Key behavior | Start breastfeeding within 1 hour; exclusive for 6 months. |
Channels | Group talk + pictorial flip chart + audio message. |
Message | “માતાનું દૂધ છે સચુ વેક્સિન – બાળક માટે શ્રેષ્ઠ ખોરાક” |
Reinforcement | Follow-up during home visits. |
Evaluation | Count % of mothers practicing EBF after 3 months. |
Behaviour Change Communication (BCC) is a process that uses communication strategies to promote positive behaviors, which are appropriate to the community and based on individual needs, culture, and readiness to change.
To be effective, BCC must follow systematic steps for planning, execution, and evaluation.
🔢 | Step | Description |
---|---|---|
1️⃣ | Assessment / Situation Analysis | Understand the current health problem, target behavior, and audience characteristics. 📌 Use surveys, interviews, FGDs, KAP studies. |
2️⃣ | Define Objectives | Set SMART objectives – Specific, Measurable, Achievable, Relevant, Time-bound. 📌 Example: Increase exclusive breastfeeding rate by 30% in 6 months. |
3️⃣ | Audience Segmentation | Divide the population into sub-groups based on age, gender, education, risk level, etc. 📌 Helps tailor messages to specific groups. |
4️⃣ | Message Development | Create messages that are clear, culturally appropriate, relevant, and behavior-focused. 📌 Pre-test messages with a small group for feedback. |
5️⃣ | Select Communication Channels | Choose appropriate methods: |
🔹 Interpersonal (counseling) | ||
🔹 Group (health talks, demonstrations) | ||
🔹 Mass media (TV, radio, social media) | ||
6️⃣ | Material Development & Pre-testing | Design IEC/BCC materials like posters, pamphlets, flipcharts, videos. 📌 Pre-test materials to check understanding, appeal, and clarity. |
7️⃣ | Implementation | Carry out the communication plan using selected methods, tools, and timelines. 📌 Engage health workers, volunteers, local leaders. |
8️⃣ | Monitoring | Track the activities and ensure the program is being conducted as planned. 📌 Use checklists, visit reports, activity logs. |
9️⃣ | Evaluation | Assess the effectiveness and impact of the BCC activity. 📌 Use pre-post surveys, interviews, focus groups. Measure changes in knowledge, attitude, and behavior. |
mathematicaCopyEditAssessment → Audience Segmentation → Set Objectives → Message & Material Design → Pre-test → Implementation → Monitoring → Evaluation → Feedback
Step | Action |
---|---|
Situation analysis | Many TB patients discontinue treatment mid-way. |
Objective | Ensure 90% TB patients complete 6-month treatment. |
Target audience | Adult males aged 18–45 in slum area. |
Message | “TB ka ilaaj poora karna zaroori hai – jaan bachti hai.” |
Channels | Home visits, posters at PHC, short WhatsApp videos. |
Materials | Flipcharts, reminder cards, SMS alerts. |
Monitoring | Weekly DOTS supervisor report. |
Evaluation | Check % of patients completing treatment. |
Social and Behaviour Change Communication (SBCC) is a strategic, evidence-based process that uses communication to promote positive health behaviors and social change at individual, community, and policy levels.
It combines individual behaviour change communication with efforts to influence social norms, attitudes, cultural practices, and supportive environments.
SBCC = BCC + Social Mobilization + Advocacy
“SBCC is a research-based consultative process that uses communication to promote and sustain behavior and social change at individual, community, and societal levels to improve health and development outcomes.”
SBCC uses a mix of three key strategies:
Focus: Individual and group behavior change
🔸 Promotes personal awareness, motivation, and adoption of healthy behaviors.
Examples:
Focus: Community involvement and participation
🔸 Engages leaders, groups, and institutions to create a supportive environment for change.
Examples:
Focus: Policy-level or system-level change
🔸 Aims to influence decision-makers and institutions to adopt health-supportive laws, policies, and budgets.
Examples:
Component | Description |
---|---|
Audience Segmentation | Divide the target audience into meaningful groups based on age, gender, beliefs, behavior, etc. |
Message Design | Develop clear, culturally appropriate, and motivational messages. |
Channel Mix | Use multiple methods: interpersonal (counseling), group (discussions), mass media (TV, radio), digital (social media, SMS). |
Community Involvement | Engage local influencers, peer educators, volunteers, and NGOs. |
Capacity Building | Train health workers, ASHAs, and community leaders in SBCC tools. |
Monitoring and Evaluation | Regularly track progress, impact, and make adjustments. |
Strategy/Tool | Description |
---|---|
Interpersonal communication | One-on-one or small group talks (e.g., home visits, counseling) |
Mass media | Radio, television, newspapers, cinema |
Digital media | Mobile phones, WhatsApp, social media, apps |
Community events | Street plays, health fairs, rallies, exhibitions |
IEC/BCC materials | Flipcharts, posters, banners, leaflets |
Peer education | Use of trained community members to influence others |
Role models | Stories of real people who changed their behavior successfully |
Health Issue | SBCC Activities |
---|---|
HIV/AIDS | Mass media + peer counseling + advocacy to reduce stigma |
Child Immunization | Radio messages + village meetings + home visits |
Nutrition | School campaigns + cooking demos + SMS reminders |
COVID-19 | Social media infographics + community miking + hotline services |
Family Planning | Couple counseling + posters + involvement of religious leaders |
Social history is the part of patient/client assessment that gathers information about the individual’s personal, social, economic, cultural, environmental, and lifestyle background — which may affect their health, behavior, and response to care.
It helps health professionals understand the “whole person,” not just the disease.
Here are the main methods and strategies nurses and health workers use to collect social history:
Most common and effective technique.
Directly observing the client’s physical appearance, living conditions, or behavior.
Written tools used to standardize data collection.
Visiting the client’s home or family environment.
Useful if client has been previously treated or referred.
With the client’s consent, talk to family members or close associates.
Tool | Use |
---|---|
Genogram | Family tree showing relationships, illness patterns |
Eco-map | Shows connections between client and environment/supports |
Life chart / Timeline | For understanding past events and behaviors |
Domain | Examples |
---|---|
Personal Information | Name, age, gender, education, marital status |
Family Background | Family structure, dependents, responsibilities |
Occupation & Income | Job type, financial status, daily routine |
Living Conditions | Type of house, ventilation, sanitation, water |
Habits/Addictions | Smoking, alcohol, drug use |
Social Support | Family, friends, community involvement |
Cultural/Religious Beliefs | Practices influencing health |
Access to Healthcare | Transportation, insurance, availability of services |
Stressors | Domestic violence, job stress, grief, trauma |
Effective communication is essential for building trust, understanding, and delivering quality care. However, several barriers may interfere with this process, causing misunderstanding, confusion, or failure in the delivery of messages.
A communication barrier is anything that blocks, distorts, or interrupts the flow of communication between sender and receiver, making the message unclear or misunderstood.
Communication barriers can be classified into several categories:
Environmental or infrastructural obstacles that hinder communication.
Example |
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Barriers related to health conditions of sender or receiver.
Example |
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Emotional and mental factors that affect communication.
Example |
---|
Issues arising from language differences or word meanings.
Example |
---|
Differences in culture, customs, beliefs, or values that impact understanding.
Example |
---|
Barriers related to institutional structure or systems.
Example |
---|
Negative attitudes or behavior that hinder communication.
Example |
---|
Strategy | Application |
---|---|
Use simple, clear language | Avoid jargon and medical terminology with patients |
Ensure privacy and comfort | Choose a quiet, well-lit, private setting |
Use non-verbal cues effectively | Maintain eye contact, nodding, appropriate gestures |
Provide written materials or visual aids | Flipcharts, posters, diagrams |
Encourage feedback and questions | Confirm understanding with “teach-back” method |
Be culturally sensitive | Respect beliefs, customs, dress code, rituals |
Use interpreters or translators | For clients who speak different languages |
Build trust and empathy | Be patient, kind, and open to the patient’s concerns |
Communication in healthcare must be clear, respectful, and effective. When barriers interfere, it can lead to misunderstanding, poor patient outcomes, and dissatisfaction.
To avoid this, health workers and nurses must apply strategic methods to overcome each type of communication barrier.
Let’s break down the solutions based on each barrier type:
Problem | Solution |
---|---|
Noise, poor lighting, distance | – Choose a quiet, private, well-lit space for communication. – Reduce background noise. – Ensure comfortable seating. |
Structural separation | – Remove physical barriers (e.g., keep doors open if needed). – Use intercoms, mobile phones, or video calls in remote settings. |
Problem | Solution |
---|---|
Hearing or visual impairments | – Speak clearly and slowly. – Use hearing aids, glasses, or large-print materials. – Use sign language or interpreters if needed. |
Pain, fatigue, illness | – Communicate when the patient is rested and alert. – Be brief and gentle if the patient is in discomfort. |
Problem | Solution |
---|---|
Stress, fear, anxiety | – Build trust and rapport. – Be empathetic and patient. – Give reassurance and emotional support. |
Lack of confidence or shyness | – Use open-ended questions. – Encourage the client to speak freely. – Avoid interrupting or judging. |
Problem | Solution |
---|---|
Different languages or dialects | – Use local language or dialect. – Take help from interpreters or translated materials. |
Medical jargon | – Use simple, layman-friendly words. – Explain terms using examples or visuals. |
Ambiguous words or phrases | – Use specific, clear, and concise language. – Ask the client to repeat or summarize to check understanding. |
Problem | Solution |
---|---|
Differences in beliefs, customs, gender roles | – Be culturally sensitive and respectful. – Avoid making assumptions. – Learn about local norms and taboos. |
Religion influencing health choices | – Respect religious views. – Find alternative solutions that align with beliefs. |
Problem | Solution |
---|---|
Hierarchy or bureaucracy | – Promote open-door communication. – Allow feedback at all levels. |
Lack of coordination | – Improve team communication and handovers. – Use clear roles and responsibilities. |
Inadequate training | – Provide communication skill workshops for staff. |
Problem | Solution |
---|---|
Arrogance, rudeness, lack of empathy | – Practice active listening, respect, and patience. – Use assertive but kind language. |
Prejudice or stereotyping | – Avoid biased language. – Treat each patient as a unique individual. |
Method | Description |
---|---|
✅ Active Listening | Pay full attention, avoid interrupting, use eye contact, nod, and give verbal cues. |
✅ Feedback and Clarification | Ask for feedback: “Did you understand?”, or “Can you repeat what I said?” |
✅ Use of Visual Aids | Use charts, flipbooks, videos, and models to explain better. |
✅ Non-Verbal Communication | Use appropriate facial expressions, gestures, and body language. |
✅ Use of IEC Materials | Posters, pamphlets, leaflets in local language with pictures. |
✅ Training in Communication Skills | Regular workshops for health workers, especially nurses and ASHA workers. |
✅ Patience and Empathy | Be kind and give the client time to express themselves. |
Health is more than the absence of disease — it includes physical, mental, and social well-being. To achieve this, nurses and health professionals use strategies like health promotion and health education to empower individuals and communities to take control of their health.
Health promotion is the process of enabling people to increase control over and improve their health — not just through individual efforts, but by addressing social, environmental, and economic determinants of health.
(World Health Organization, 1986)
Approach | Description | Example |
---|---|---|
Medical approach | Focus on preventing disease using medical interventions | Immunization, screening |
Behavioral approach | Focus on changing individual lifestyle behaviors | No smoking, exercise, healthy eating |
Educational approach | Provides information to help people make informed decisions | Health awareness programs |
Socio-environmental approach | Focuses on improving social and environmental conditions | Sanitation, safe housing, clean water |
Advocacy & Policy approach | Focuses on changes at the policy level to support health | Laws on tobacco ban, traffic safety rules |
Health education is a process of informing, motivating, and helping people to adopt and maintain healthy practices and lifestyles.
It is a communication activity aimed at improving knowledge, attitude, and behavior regarding health.
Principle | Description |
---|---|
Interest | People learn better when they are interested |
Participation | Active involvement leads to better retention |
Comprehension | Use simple and understandable language |
Reinforcement | Repetition helps to remember messages |
Motivation | Messages should be inspiring and encouraging |
Learning by doing | Practical involvement increases impact |
Known to unknown | Start from familiar knowledge and expand |
Level | Method | Example |
---|---|---|
Individual | Counseling, home visits | Explaining birth spacing to a mother |
Group | Group discussions, demonstrations | Health talk on nutrition |
Mass | TV, radio, posters, social media | National campaigns for immunization |
Health Education | Health Promotion |
---|---|
Component of health promotion | Wider strategy involving education, policy, environment |
Focuses on knowledge and behavior change | Focuses on empowerment, environment, and social factors |
Mainly individual-level | Includes individual, community, and policy levels |
Example: Teaching handwashing | Example: Building handwashing stations and teaching |
Effective health education requires the use of appropriate teaching methods and communication tools. These help in better understanding, retention, and behavior change in the target audience.
Audio-visual aids (AV aids) make the communication more attractive, interactive, and impactful.
Health education methods are classified based on the type of audience and communication:
These focus on one-to-one interaction.
Method | Description | Example |
---|---|---|
Counseling | Personalized advice to change behavior | Family planning counseling |
Home Visits | Teaching during home care | Nutrition advice during child visit |
Personal Interviews | Asking personal health questions | Case history during ANC visit |
Used for small to medium-sized groups for interactive learning.
Method | Description | Example |
---|---|---|
Group Discussion | Exchange of views between group members | Adolescent reproductive health |
Demonstration | Showing how to do something | ORS preparation |
Role Play | Acting out situations | HIV stigma reduction |
Panel Discussion | Group of experts discussing a topic | Mental health awareness |
Symposium/Seminar | Formal talk by experts | Breast cancer awareness |
Workshop | Learning by doing, participative | Skill-building on handwashing |
Project Method | Group work on a specific health issue | Clean village campaign by school kids |
Useful to reach large population at once.
Method | Description | Example |
---|---|---|
Radio | Health messages via audio | Immunization awareness |
Television | Audio-visual messages | Anti-smoking ads |
Posters & Billboards | Visual display in public places | TB symptoms poster |
Newspapers | Articles or ads | Health day messages |
Street Plays / Folk Media | Traditional drama to teach health topics | Sanitation drama in village |
Social Media / Mobile Apps | Digital communication | COVID-19 awareness via WhatsApp |
Audio-Visual Aids are materials or devices that use sound, sight, or both to improve teaching and communication.
AV aids help to attract attention, make messages clear and memorable, and support low-literacy groups.
Type | Examples |
---|---|
Audio Aids (Hearing only) | Radio, Tape recorder, Microphone, Podcast |
Visual Aids (Seeing only) | Posters, Charts, Flipbooks, Models, Flashcards, Photographs, Pamphlets, Diagrams |
Audio-Visual Aids (Seeing + Hearing) | Television, Video, Projector, Computers, Animations, Films, Mobile-based videos |
AV Aid | Use |
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Flipchart | Stepwise teaching (e.g., handwashing steps) |
Poster | Quick visual message (e.g., “Cover your cough”) |
Model (3D) | Used for anatomy, childbirth, etc. |
Flashcards | Series of images to tell a story |
Pamphlets / Leaflets | Take-home information |
TV/Video | For group education sessions |
Loudspeaker / Miking | Public announcements, rallies |